FAQs

1. Do you ship worldwide?
  
Yes, we offer worldwide shipping. If you’re interested in purchasing in bulk, please get in touch with us to discuss your requirements.  

 2. Can I exchange or return my dates?

Unfortunately, due to food safety regulations, we cannot accept exchanges or returns on any orders. This policy ensures that all our products remain fresh and safe for consumption.  

3. What if my order arrives damaged?

If your order is damaged in transit or there’s an issue with the product, please contact us within 48 hours of receiving your order. Be sure to provide photos or videos of the damaged items, and we will replace them free of charge.  

4. Will I need to pay customs charges or VAT on my order?

For international orders, customs charges, VAT, and import duties may apply depending on the destination country. These charges are the responsibility of the buyer and are not included in the price of the product or shipping fees. Please check with your local customs office for more information.  

 5. Do you offer gift wrapping? 

Yes, we offer gift wrapping for special occasions such as Eid, weddings, and other celebrations. You can select this option during checkout or include it in your wholesale order request. Customised messages can also be included upon request.  

6. Do you have an Eid cut-off date for orders?

Yes, to ensure your dates arrive in time for Eid, we recommend placing your order at least 7 days before Eid. Specific cut-off dates will be announced closer to the time, so please keep an eye on our website or subscribe to our newsletter for updates.  

7. Can I order dates for weddings or other occasions? 

Absolutely! We specialise in providing premium dates for weddings, corporate events, and other special occasions. We can also customise packaging and labelling to suit your event. Contact us with your requirements, and we’ll help make your occasion extra special.  

8. Why do my dates look slightly different from previous batches?
  
Dates are a natural product, and variations in colour, texture, and size can occur between batches. These differences are normal and do not affect the quality or taste of the product.  

9. Why are there size variations in my dates? 

The size of dates can vary naturally depending on the harvest and the growing conditions for that season. We ensure that all dates meet our quality standards, regardless of size.  

10. What are the differences between the types of dates you offer?

We offer a range of premium dates, including:

 
Ajwa Dates: Soft and mildly sweet, these dates hold great spiritual and health significance.  

Medjool Dates: Known for their large size, caramel-like flavour, and soft texture.  

Other Varieties: We also provide speciality dates such as stuffed or chocolate-covered options for a unique treat.  
If you’re unsure which type suits you, feel free to reach out for guidance!  

11. Which dates should I choose?

The right date for you depends on your preference:  
- If you’re seeking a traditional and spiritual choice, *Ajwa dates* are ideal.  
- For a sweet and indulgent experience, *Medjool dates* are perfect.  
- If you’re looking for something unique, try our *stuffed or flavoured dates*.  

12. Where are your dates grown?

Our dates are sourced from a single, blessed farm near Masjid Nabawi in Madinah, ensuring authenticity and premium quality. During busy periods, we may source from other trusted local farms to meet demand while maintaining our high standards.  

13. Are your dates ethically grown?  

Yes, all our dates are grown using ethical and sustainable farming practices. We ensure that our workers are treated fairly and that the land is respected throughout the cultivation process.  

14. How should I store my dates?

To maintain freshness, store your dates in a cool, dry place, away from direct sunlight. For extended shelf life, you can refrigerate them in an airtight container between 0-2 degree celsius.  

15. How do I place a wholesale order?
 
Wholesale buyers can contact us directly with the following details:  
- Product selection (type of dates required)  
- Quantity  
- Delivery address  
- Any additional requirements  
We’ll provide you with a tailored quote and delivery schedule.  

16. Can I track my order?

Yes, once your order is dispatched, we will provide you with tracking details to monitor the delivery progress.  

17. Do you offer custom packaging?

Yes, for wholesale and special occasion orders, we can accommodate specific packaging or labelling requests. Please let us know your requirements when placing your order.  

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If you have any other questions, please don’t hesitate to contact us via:  
Email  : salahuddindates@gmail.com
Phone : +447446949270 

We’re always here to help!